FAQs

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Postage, dispatch & delivery


UK shipping includes the Highlands and Islands, Scilly Isles and the Isle of Man. Shipping exclusions: Channel Isles, BFPO, Europe & other international destinations. Orders are dispatched Monday to Friday (excluding Bank Holidays). Small & medium parcels are dispatched by Royal Mail. Large and/or heavy parcels are dispatched by DPDgroup. Goods are usually dispatched the next working day but please allow up to 2 working days to prepare & dispatch your order. Please bear in mind that Green Planet Candle Co is a small business with a staff of one, so if you order on a Friday, it may be Monday before your order is ready for dispatch. An e-mail confirmation is issued once your parcel is on its way. Shipping options:

  • 2nd Class £3.95
  • 1st Class £5.95
  • Express £11.95 *
  • Free delivery on orders of £50 or more (after promo/discount code applied).
Estimated delivery time following dispatch:
  • 2nd class - 3 working days
  • 1st class - 1 working day
* To be sure of guaranteed next day delivery, orders must be received before 12pm midday Monday to Thursday. Royal Mail express delivery service currently guarantees arrival of your parcel by 4pm the next working day, rather than the usual 1pm. This is due to staff shortages (in certain areas) caused by the ongoing Covid pandemic. For further details please refer to Shipping | Payment | Returns or visit Royal Mail for current updates.




Is Green Planet Candle Co eco-friendly & vegan?


E C O - F R I E N D L Y There are few companies, if any, that can claim to be 100% eco-friendly. Products and materials generally have to go through some form of manufacturing & distribution process. Green Planet Candle Co aims to be as eco-friendly as possible. Candles & wax melts are handcrafted in small batches to create products that are luxurious and long-burning. Fragrance is manufactured in the UK and is free from harmful parabens that contain CMRs. Refer to Question 10 | FAQs. Packaging is plastic-free & recyclable and/or biodegradable. Materials are sourced from the UK using manufacturers that are FSC (Forest Stewardship Council) compliant. When you purchase a Green Planet Candle Co product, you are investing in a small independent business that uses biodegradable plant-based wax that has low carbon footprint with a donation made to an environmental charity with every purchase. Refer to Question 8 | FAQs. More and more of us are expressing our values through our everyday shopping. We increasingly demand more information about what goes into our purchases, where they come from and how they are made. However, there's a bewildering range of labels on all sorts of products claiming to be natural or organic or sustainably sourced. Green Planet Candle Co uses a special blend of coconut & rapeseed wax which is biodegradable and completely free from soy, palm oil, beeswax and synthetic additives. Read more about the type of wax used in Question 13 | FAQs. FRAGRANCE - read about fragrance v. essential oils in Question 10 | FAQs. All fragrance oils used by Green Planet Candle Co are fully compliant with SDS (Safety Data Sheet) & IFRA (International Fragrance Association) and do not contain harmful parabens. Refer to CLP fragrance information for a full list of fragrance ingredients. __________________ ENVIRONMENTAL DONATION WITH EVERY PURCHASE! As the name suggests, Green Planet Candle Co. loves nature and all things green, like plants, botanicals, flowers & trees - that sort of thing! So with that in mind, it feels only right to give something back, which is why Green Planet Candle Co is partnered with One Tree Planted. This means that with every purchase a 3% donation is made towards reforestation efforts around the planet. One Tree Planted is an international non-profit organisation with a focus on global reforestation. As an environmental charity, they are dedicated to creating a healthier climate by protecting biodiversity and helping reforestation efforts around the world. All by planting trees. Started in 2014, One Tree Planted has more than doubled the number of trees planted year over year. Fast-forward to today, they now work with reforestation partners in North America, South America, Asia, and Africa who help get trees in the ground to restore forests after fires, floods and earthquakes, creating jobs, building communities, and protecting habitats for biodiversity. __________________ WHY GREEN PLANET DOES NOT USE SOY WAX Although a popular choice in candle-making today because of it's so-called sustainable & natural credentials, it's been confirmed by the FDA (Food & Drug Administration) that over 90% of all soybean plants grown in the US come from genetically modified stock. Genetically modified (GM) crops are currently not grown commercially in the UK, but they are imported. So whilst soy wax producers will be quick to tell you that the actual oil contains no genetically modified materials, it doesn't change where it originally came from. SUSTAINABILITY OF SOY
Global production of soy has doubled – in some countries tripled – since 2000. The majority of global soy is produced in North and South America with the United States, Brazil and Argentina as the largest producers accounting for 82 percent of the world production in 2017. About three quarters of all soy production goes into animal feed, with the remainder being used for biofuel, food production & other products. Soy is one of the most prominent drivers of global forest loss. From 2000 to 2010, South America converted 24 million hectares of land from natural ecosystems - tropical rainforests and savannahs - to cultivated areas. To give an idea of how much land that equates to, it's about the same size as the UK. Over 80 percent of this landuse change can be attributed directly or indirectly to soy production. The expansion of soy drives deforestation either directly through the clearing of forest to crops, or indirectly through the displacement of existing pasture land leading to further clearing for new pasture land. The loss of tropical forests destroys an irreplaceable ecosystem, causes the loss of biodiversity and alters rainfall patterns and the local climate. The conversion of land to soy cultivation increases run-off of precipitation three-fold in comparison to forested area leading to drying of the local climate. Deforestation also destroys the livelihood of forest-dependent indigenous peoples and local communities and can also lead to their displacement. Soybean crop production is highly dependent on irrigation systems in specific areas, and high-water demand can further lead to water stress in producing areas, in particular during climatic phenomenon such as el Niño. 2019 report by Climate Focus Environmental groups like the WWF have raised serious concerns about mass deforestation in some of the worlds’ most valuable ecosystems such as the Amazon, Cerrado & Gran Chaco which is associated with increasing soy demand across the globe. That's not to say that all soy wax is bad to the core. There may be GM free options from smallholder farmers producing soy in certain areas - however the majority is still produced in South America and the supply chain is an extremely complex one. And although improvements are being made, much damage has already been done and many faults still exist. After completing my own research on the sustainability of soy, I decided the soy supply chain is far too complex an issue to be confident that soy wax is in fact a sustainable product, no matter what the manufacturer puts on their label. Now if I don't have confidence in the material that I'm using, how can I sell that vision to my customers under the guise of being eco-friendly? Sustainable sourcing of soy To give a balanced viewpoint, rapeseed oil production has also received bad press and has its own environmental issues due to some farmers choosing to use high applications of nitrogen fertiliser which is then released into the environment. However, the rapeseed wax used by Green Planet Candle Co is

  • formulated from materials whose refining history is fully traceable
  • free from any animal products or GMO markers
  • does not contain residual solvents
  • has not been tested on animals
CONCULSION The soy supply chain is far too complex. Part of my research involved approaching one of the UK's main soy wax manufacturers regarding the issue of sustainability. Unfortunately, I wasn't able to get the answers I required in order to make an informed decision which is one of the reasons I decided not to use it. Anyone can maintain their product is sustainably sourced and clearly, many people are happy to believe it. If you are concerned about environmental issues then it's wise to dig a bit deeper before investing in a product just because it's being sold as 'natural' or 'sustainable'. If a business can't be open and honest about their product's origins, then it shouldn't be advertising it as sustainable. In addition, soy wax is NOT natural, only the soybean plant is natural. More about that in Question 13 | FAQs. And finally, the environmental problems caused by the soy industry in general, along with the issue of using GMO materials, the use of soy just doesn't fit in with the whole ethical and business ethos of Green Planet Candle Co. Further reference/reading material: V E G A N Green Planet Candle Co does NOT use products that contain soy or palm oil. No animals have lost their natural habitat through deforestation caused by the increasing demand for soy. No animal derived materials are used - no stearic acid; no palm oil, no beeswax; cruelty free & not tested on animals. GLASS CONTAINERS are fully recyclable. Once the candle has been used up, simply wipe out any residual wax with a paper towel & dispose into a waste bin. The container can then be washed out with warm soapy water and reused once again. Use your empty container as a plant pot for succulents or small plants, or use to store your toothbrush or makeup brushes. The smaller glass vessels can be used with t-lights. And don't forget you can return your Green Planet Candle Co container (from the Classic or recycled range - if 30cl size) and purchase a refill. Visit the Refill Station or refer to Question 12 | FAQs for details. CANDLE WICKS Candle wicks are lead-free and specially developed for use in vegetable waxes. Made from the highest grade ring-spun cotton with other natural filaments and include a thin paraffin wax coating for stability.




What is the safety advice for my candle/wax melts?


Please follow the safety guidelines noted in Candle Safety & Care. Refer to question 20 | FAQs for information relating to the use of dried flowers/petals in container candles.




How will my purchase help the environment?


For every purchase made from Green Planet Candle Co, a 3% donation is made to One Tree Planted, a non-profit organisation set up to improve climate conditions by protecting biodiversity and helping reforestation efforts around the world. Many regions benefit across the globe including Latin America, Asia & Australia, Africa & North America. Green Planet Candle Co has donated trees to Brazil, Uganda & British Columbia. These video clips show the awesome work carried out on behalf of One Tree Planted.




How does the REFILL STATION work?


This is simple recycling at it's best whilst also reducing the price of your classic candle by 25%. Happy days! Once your candle has reached it's end, simply order & pay for your refill, then return your empty container (there's no need to clean it out). Please keep hold of your outer packaging box & void fill as it's makes posting back so much easier and will prevent any damage in transit. Here's what you do: 1) Visit the Refill Station and choose any fragrance you like (or the fragrance-free option if you prefer). After checkout is complete you'll receive a clickable link to download your digital Refill Form.
2) Complete the Refill Form & post it back with your empty container. If you don't have access to a printer, simply write your details including name, address, email & chosen fragrance, on a piece of paper so that your replenished container candle can be created and dispatched to the correct address. You'll find the return address noted on the Refill Form. POSTAGE & DELIVERY Your refill is dispatched free of charge. However, you must pay the return postage cost for the empty container/s you are sending back. As mentioned, keep hold of your Green Planet Candle Co packaging materials so it makes sending back easy and it's also a useful way of recycling your cardboard box & void fill. The price (correct at time of publishing) for Royal Mail 2nd Class Small Parcel is £3.20 or just £3.00 if you're able to purchase your postage on-line & print the return address label. If you pre-pay online, you can post your parcel into a Royal Mail Parcel Postbox which means that you don't have to visit (or queue) at the Post Office! Parcel Postboxes are a fast & easy way to post small parcels at a local drop off which are open 24/7 for your convenience. Click here to see if there's a Royal Mail Parcel Postbox near you! Alternatively, download the Royal Mail App on your mobile device. Small Parcel Size/Weight Max length: 45cm Max width: 35cm Max depth: 16cm Max weight: 2kg DO YOU LIVE LOCALLY? If you live in the Didsbury area, I can collect your empty container and hand-deliver your refill (when it's ready)! Simply complete your refill order and include a message in the 'Additional Information' box or email to arrange a mutually convenient pick-up & delivery time . TERMS & CONDITIONS

  • the refill service applies to containers from the classic candle range or any other container candle purchased from the recycled range that's 30cl size (holds approx 230g to 250g net weight).
  • it may take up to 7 days before your refill can be dispatched because it takes time for the freshly made candle to cure properly. If you require a refill candle urgently, please get in touch and I'll do my best to dispatch as quickly as possible.
  • damaged or broken container vessels will not be accepted. Your container must be in a stable condition and sturdy enough to hold molten wax.
  • the refill price does NOT include a Green Planet Candle Co linen drawstring bag.
If you've any questions about the refill service please email info@greenplanetcandles.co.uk




How do I get the most out of my candle?


The most important thing is to relax and enjoy the comforting experience your Green Planet fragrance candle brings ..... Candle wick - before each burn, ensure the wick is trimmed to 1 cm to 1.5 cm. If the wick is too tall, the candle flame may begin to smoke or excessively flicker. If this happens, gently extinguish the flame using a wick dipper (using a wick dipper eliminates any smoke & prevents wax splashes). Then allow the wax to cool and return to a solid state before trimming the wick & relighting. If you don't have a wick trimmer, toenail clippers do a perfectly good job! If the wick is cut too short, it may drown in the melted/molten wax. Candles will burn differently depending on the environment, the type of wick and the fragrance used. Melt pool - on first lighting your candle, leave it to burn for sufficient time so that the wax melts to the edges of the vessel (aka full melt pool). This may take 2-4 hours depending on the size of the container; it also allows the fragrance to disperse fully around the room. If the room is very large, you may need more than one candle to allow the fragrance to disperse evenly. Burn time - it's generally recommended that you do not burn container candles continuously for more than 2 hours for small votives (9cl size), and no longer than 4 hours continuously for 20cl container candles or larger. Allowing to burn for longer than the recommended time may cause damage to the container due to sustained high temperature. Always allow the candle container to cool and the wax to return to a solid state before handling or moving. Visit Candle Safety & Care. Visit acessories for wick dippers, melt burners & more!




What can I do if my candle keeps going out?


Green Planet candles go through rigorous and ongoing testing so your candle should provide a clean, long-lasting burn and not keep going out. However, there are a couple of things you can try.

  • The ideal wick height should be about 1.5cm tall. Use a wick trimmer for best results or toenail scissors work great too! Please bear in mind that if the wick is trimmed too short, eg. almost level with the surface of the wax, there won't be sufficient wick to ignite the flame!
  • Remove any debris fixed firmly to the wax by gently heating the surface for a few seconds until the wax has softened then carefully remove the debris using tweezers or similar.




Who will Green Planet products appeal to?


Green Planet Candle Co is a small artisan business selling products that should appeal to everyone, especially those with an eco-friendly conscience. Not only do the candles look awesome and smell divine but they are kind to the planet too - no single use plastics, biodegradable, clean-burning plant-based wax candles & melts with 3% donated to an environmental charity for each and every purchase. It's impossible to be 100% 'green' all of the time. We live in a modern world and all that entails. However, it's still possible to do our bit to help the environment. It's the small things we do collectively that can make a BIG difference - whether that's refurbishing, repurposing, recycling, picking up litter from the beach or local park, or treating yourself to a product from Green Planet Candle Co! Read reviews




Why is fragrance important?


Fragrance connects us with our food, our homes, with nature, and the world that we live in to enhance our lives in many ways. The right scents can evoke pleasant feelings and promote overall improvement in psychological health. Fragrance provides instant memory recall by pampering our mighty olfactory receptors. A long lost memory of childhood visits to the seaside or the smell of lavender on crisp bed linen helps to relax and concentrate the mind. These factors make scented candles the perfect bedfellows for meditation, yoga and creativity. A beautiful fragrance and flickering candlelight creates a comforting and welcoming ambience. The Danish and Norwegians have a word to describe it - 'hygge' pronounced 'hoo-guh'. Handcrafted candles & wax melts
Fragrance & essential oils are added to the wax in just the right amounts and poured in small batches creating unique candles & wax melts with a clean, long-lasting burn. Click here to view the list of fragrances used by Green Planet Candle Co. Fragrance combinations
I'm always looking to expand my range of fragrance combinations so sign up for my email newsletter and be the first to discover new product lines and special offers.




Why have air pockets and/or sink holes appeared?


There are a couple of things that may change the appearance of your candle. Air Pockets
Plant-based waxes are very sensitive to heat so the wax expands and contracts with temperature changes creating air pockets between the wax and the side of the container. It is common to see this especially in plant-based container candles although only noticeable in clear or transparent glass containers as shown here. Air pockets do not not affect the way your candle performs. Air pockets may also occur during the delivery process of your candle. For example, the temperature during shipping will change constantly as the candle moves from place to place. It might be warm in a Post Office and then very cold (or hot!) in the delivery van. The parcel could then be placed onto a cold floor or processed in a cold warehouse through a delivery hub before it ends at its’ final destination. The wax will continue to expand in a warm environment and contract in a cold one, which can and does lead to air pockets. Sink Holes
As mentioned, plant-based wax is sensitive to heat so if for example, your candle has been burning longer than the recommended time, you may see tiny sink holes in the surface of the re-set wax. These will disappear as soon as your candle is relit and the melted wax pool appears once more. These inconsistencies on the wax surface have no affect on the performance or fragrance of the candle.




Can I order as a gift?


Yes of course. Your candle, melt box or gift set can be dispatched to any UK destination. If you would like your order sending as a gift, simply type your special message in the custom text field next to your chosen item. The recipient's full name & address should be noted in the shipping section along with any additional instructions in the 'Add a note' box at checkout. A note is enclosed with your gift order (free of charge) which includes your special message. This can be themed as requested, for birthdays, Christmas, thank you or any other event; a few examples are shown here. No paper receipt is enclosed inside your Green Planet Candle Co. parcel. You will of course, receive confirmation of your order via e-mail. Christmas gift wrap option Gift Wrapping Service For an additional £1or £2 (per item) your candle, melts or gift set can be specially gift wrapped. Simply choose your gift wrapping preference from the drop-down list along with your special message in the custom text field. Type the recipient's details in the 'shipping address' section of the order. Type your own name & address on the 'billing address' section of the order.




Will I receive a paper invoice?


There will be no paper invoice or receipt inside your parcel but you will receive an information leaflet about your product. You will receive confirmation of your order & payment via email so you can of course, choose to print your own copy if you wish to do so. If you don't have access to a printer and would like to see a paper invoice, please request at checkout in the 'Add a note' box.




How do I use wax melts?


Unlike candles, wax melts do not evaporate; only the scent dissipates, so when you can no longer smell the fragrance, you can throw away the wax and start a new scent. A wax melt is placed on a burner and is gradually warmed to melt the wax and fill your home with aroma.

  • Place one wax melt onto the top of your melt warmer/burner
  • Light an unscented t-light and place it in the bottom of the burner
  • As the wax melts, the fragrance will disperse throughout the room.
Each Green Planet wax melt will provide approximately 8-12 hours of fragrance depending on size. Removing the used melt
  • Allow the wax to cool and return to a solid state
  • Place a lit t-light inside the burner for about one minute to loosen the wax at the base
  • Extinguish the t-ight and remove it
  • Use a small spoon or paper towel to gently pop out the solidified wax
  • Wipe the upper dish with a clean paper towel before using a new wax melt
  • Dispose the used wax melt into a waste bin.




How do I dispose of wax safely?


Rapeseed & coconut wax is biodegradable but should never be poured down a sink, basin, toilet waste or into the drains where serious blockages may occur. Dispose of residual wax as follows:

  • When the candle has almost finished, leave about 0.5 cm of wax in the bottom of the container. Don't allow a candle to burn all the way down to the bottom of the glass vessel for safety reasons as the glass may crack.
  • Allow any remaining molten wax to cool down sufficiently ensuring it is still fairly soft and gently scoop out any remaining wax residue from the container with a small spoon or spatula.
  • Dispose the wax into a waste bin.
  • Wipe the inside of the container with a paper towel and wash in warm soapy water so it can be reused. The metal wick holder can be levered off gently with a spoon.
  • Post your empty 30cl container back to Green Planet Candle Co via the Refill Station (excludes 20cl container candles) and receive a discount.
How to dispose of a used wax melt from an oil burner
  • Once the scent has been used up, allow the wax to cool & reset then place a lit tealight in the base of your oil burner for about one minute.
  • Extinguish the tealight and carefully remove it. use a small spoon to gently pop out the solidified wax melt.
  • Wipe the upper dish with a paper towel before using a new wax melt
  • Dispose of the used wax into a waste bin.




How should I store my candle / wax melts?


Waxes and oils are sensitive to both temperature and light, so please take care when storing candles or wax melts for an extended period of time.

  • Keep candles & melts in a cool, dry place away from direct sunlight or intense light. Store inside a box or lidded container inside a cupboard.
  • 30cl Classic candle containers include a cardboard dust cover so after extinguishing the flame, allow the wax to return to a solid state and place the dust cover on top to protect the candle surface.
  • Do NOT store candles or melts in your fridge or freezer. They are sensitive to extreme cold and heat so it’s best to store them at room temperature, somewhere between 10°C to 25°C. Different wax types have different melting points, but will all begin to be affected when left in extreme temperatures.
  • Do not leave candles in your vehicle for an extended period of time (particularly on hot days) as they may melt or discolour.
  • Extreme cold causes cracking and separation and can quickly affect fragrance strength. Should your candle be left for long exposure to the cold, you should allow the candle to return to room temperature for at least 2 hours before burning it to minimise potential damage.




What are Parabens & Phthalates?


Parabens are a specific example of a chemical with known CMR * properties and has been banned in some countries. NONE of the fragrance oils used in Green Planet Candle Co products contain ANY parabens. Phthalates are a group of chemicals with multiple uses but one of the family, diethyl phthalate, is often used in fragrance oils. There is a particular type of phthalate that has been used mainly in plastics which has been linked with health issues. This is NOT the type of phthalate that is used in any of the fragrance oils used by Green Planet Candle Co. Diethyl Phthalate (DEP) There are some fragrances that contain DEP which is a synthetic ingredient used in fragrances to blend all ingredients together and extend the aromatic strength of candle fragrance. It is derived from phthalic acid, which can occur naturally in lily of the valley oil. DEP is classified as non-hazardous under EU Regulation (EC) 1272/2008 and is safe to use at specific levels. DEP is an odourless, colourless, oily liquid that is also used in cosmetics, aspirin, plastics and insecticides and is found in toothbrushes, toys, food packaging, motor parts and tools. Its use is not restricted under the EU's Cosmetics Regulation or REACH chemicals legislation, which are amongst the world's most stringent. It is not known to cause cancer in humans or animals and has no carcinogenic properties. "Green Planet Candle Co understands that although DEP is safe to use and has received rigorous scientific testing, some people may still want to avoid this entire family of compounds which is why CLP information highlights all fragrances that contain it along with clickable links to each fragrance & essential oil blend so that customers can make an informed choice." The fragrance oils used by Green Planet Candle Co are manufactured in the UK, are cruelty free & not tested on animals. * CMRs are any chemicals that have been designated as carcinogenic (cancer forming), mutagenic (can lead to mutations) or reprotoxic (toxic to reproduction). The EU have so far banned 1,328 chemicals that are known or suspected of causing cancer, genetic mutations, reproductive harm or birth defects. Click here to view the European Commission's published list of banned substances for use in cosmetic products as from 1 December 2010 (updated July 2015).




Fragrance v. Essential oils - which one is best?


Essential oils Do you prefer fragrance oils or natural essential oils? It can be a difficult call to make because if you're a lover of all things natural, then understandably you may opt for a pure essential oil candle. However, essential oils aren't quite as eco-friendly as one might think. Many candle brands, including those in the high-end luxury bracket, use synthetic fragrance because it offers infinite scent combinations and they are far less expensive to produce than essential oils. Essential Oils It takes a huge amount of raw materials to produce essential oils which are resin or liquid and obtained by distillation or pressing to extract from different parts of the plant such as leaves, flowers, berries, beans, cones, stems, seeds, needles, roots or bark. Indian Sandalwood Tree Sandalwood oil, for example, is produced from the roots of the sandalwood tree through a steam distillation process. There is huge international demand for the Indian 'Santalum album' tree, not to mention the fact that it takes a long time to grow, maturing for forty to eighty years before being harvested. A small tropical tree such as Sandalwood, would have to be felled in order to obtain just a small amount of essential oil. Fragrance oils Fragrance Oils Synthetic versions of ingredients found in nature have an important role to play, as they can mimic beloved scents without putting a strain on natural resources. There's a common misconception that any synthetic fragrance is bad, and any natural fragrance is good. This simply isn’t true. It's far more complex an issue than that. "Everything is poison and no thing is without poison. Only the dose defines if the thing is not a poison” – Paracelsus. The rise of natural and eco-friendly products has led many to believe that all synthetic ingredients should be avoided. It really depends on the type of synthetic ingredients that are being used. Why are some synthetic ingredients good? Synthetic ingredients were first produced to allow scent creators to expand their palettes. This allowed for more scents than just natural essential oils. Today, regular and vegan perfume companies opt for synthetic ingredients for a few reasons:

  • Overharvesting, which is detrimental to the environment (eg. sandalwood)
  • Regulations for allergens (eg. oakmoss)
  • Harm to species (eg. musk)
  • Lower costs for consumers
It’s important to acknowledge that the Research Institute for Fragrance Materials (RIFM) regulates synthetic ingredients. Every ingredient is tested for its environmental impact and safety. The recommendations from RIFM are relayed to The International Fragrance Association (IFRA – Europe) and codified. All fragrances used by Green Planet Candle Co are fully compliant with SDS (Safety Data Sheet) & IFRA (International Fragrance Association) and include CLP labelling information. Fragrances are manufactured in the UK, are vegan, not tested on animals, and do NOT contain parabens with CMRs*. IFRA upholds strict human and environmental standards. Why are Some Synthetic Ingredients Bad?
There are no specific synthetic ingredients used within the fragrance industry that are bad. Those derived from petroleum are very unsafe, but you will not find them in any product from any company that is a member of IFRA. There can be disadvantages to using synthetic ingredients. If you are using a new molecule that has little experience within the market, although deemed safe now, it could be considered as unsafe in the future should advanced testing prove it to be so. Some synthetic ingredients may have biodegradability issues that may not come to light for a few years after their approval. However, this would not be the case for many synthetic ingredients as natural ingredients are often used as a starting point. The fragrance industry is very concerned with the environmental impact of synthetic ingredients. Consumer demand for eco-friendly products helps keep regulators on their toes in this respect. ALLERGENS Wax that contains any type of fragrance, whether it's a natural essential oil or a synthetic fragrance oil, cannot be considered toxin-free. Even the purest of essential oils can cause an allergic reaction and should never be ingested. In addition, there are certain essential oils that should also be avoided completely when pregnant. Allergens are ingredients that can cause allergies. Most essential oils contain naturally occurring allergens such as limonene, linalool, citral or geraniol. Legally, these need to be declared in the ingredients. Fragrance & essential oil ingredients are NOT designed to be ingested or to come into direct contact with skin. If an allergic reaction occurs, you should immediately seek medical advice/assistance. Your choice In order to provide customers with choice, Green Planet Candle Co uses a handful of specially selected pure essential oils that have low environmental impact. These natural essential oils do not burn particularly well in candle wax so are used in wax melt form only - some of which can be found in gift set options. Each listing denotes whether a fragrance or essential oil has been used. Click here to view the list of fragrances used by Green Planet Candle Co. *CMR stands for carcinogenic (cancer forming), mutagenic (can lead to mutations) and reprotoxic (toxic to reproduction). The EU have so far banned 1,328 chemicals from use in consumer products that are known or suspected of causing cancer, genetic mutations, reproductive harm or birth defects, compared to only 11 that have been banned in the USA (information c/o The Guardian 8 Jan, 2019).




Why register for a customer account?


Customers with accounts can:

  1. Use Express Checkout to complete future purchases quickly without re-entering your address
  2. Track the status of current purchases
  3. Review previous purchases
  4. Create a personal profile
You will be the only person that can access your customer account pages. You will be able to see only your own name, image and information as the pages are private.




How is my order packaged?


I think Green Planet products are really special and want customers to feel special when they open their parcel. Green Planet Candle Co does not use elaborate packaging; just enough to make your candle and wax melts look awesome! Packaging is simple, stylish and eco-friendly. Green Planet Candle Co steers clear from rigid cardboard gift boxes which usually get thrown straight into the recycling bin. Candles from the minimalist and classic range are therefore presented in sustainable linen drawstring bags which include the Green Planet logo. These cute little bags can be used to keep your candle safe after use, or use them to store everything from t-lights and wax melts to hair accessories and jewellery. Posted in recyclable outer cardboard mailing box & Kraft paper tape with acid-free tissue paper or biodegradable wood wool void fill. Packaging materials are sourced from the UK using manufacturers that are FSC complient. The FSC (Forest Stewardship Council) are the original pioneers of forest certification with over 25 years experience in sustainable forest management. They are a non-profit organisation who promote the responsible management of the world’s forests, bringing together experts from the environmental, economic and social spheres.




Can I share on social media?


I’d love to know what you think and to see pictures of your Green Planet Candle Co. produts on arrival or in use. Simply tag me on Instagram @greenplanetcandleco or join me on Pinterest or Facebook . Please note that copyright belongs to Green Planet Candle Co, so if you wish to use images from this website on your own social media or blog, then please ask for consent and be sure to include a direct link to either the product you are using or include a link to this website - www.greenplanetcandles.co.uk Thank you so much!




Will my payment information be secure?


All goods purchased from Green Planet Candle Co. go through a checkout process that is secured by HTTPS / TLS encryption. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with customers. Additionally, this website only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).




Why has wax built-up on the edge of the container?


  • You may find some wax building up (aka hang-up) on the edges of the vessel if sufficient time hasn't been allowed in order for the wax to melt right to the edges - also known as 'full melt pool'. This may take 2-4 hours to achieve depending on the size of your candle container.
  • If you have allowed sufficient time to achieve a full melt pool but still find there is some wax hang-up, this will usually melt from the edge of the container with subsequent burns - the further down the candle is allowed to burn, the hotter the container gets, so any residual wax should disappear from the edges. Also ensure the wick isn't trimmed too short as any additional wax that melts from the edges of the vessel may drown it.
  • Wax hang-up may also be caused due to the container burning hotter on one side, so even if the wick is perfectly centered, you may find that the wick curls over resulting in wax build up on the side. The curled wick is not a fault; it just happens naturally with certain types of wick. There is no need to worry; any residual wax should disappear as the candle burns further down the vessel. If not, gently extinguish the flame and use a wick dipper (or metal skewer, for example) to carefully push the wick slightly towards the un-melted wax. Do this whilst the wax is still pliable and take care not to touch the container which may still be hot (the base of the container should be cooler).
  • THE FOIL METHOD To remove stubborn hard wax, use the foil method. The aim is to increase the heat trapped at the top of the candle which should enable any stubborn wax left on the sides to melt.
It’s an easy method, but should be done with care – the foil can become hot so mind you don’t burn yourself. Also, be careful not to use this method for extended periods of time as the increased heat can put strain on the candle container, possibly leading it to shatter. Check every half hour until the wax build-up has disappeared. The larger the container, the longer it will take. Firstly, light your candle. Then, tear off a length of aluminium foil and carefully wrap a layer or two around the candle (as shown in the photograph) making it into a dome shape, whilst leaving an opening in the centre. The opening should be large enough to allow plenty of oxygen in as it burns. This method allows the heat to stay in and melt the rim of hard wax on the sides. In an hour or so (depending on the size of the container) you should have a good even wax pool and a re-set candle. Please be careful when removing the foil as it will be hot and keep well out of the way of children & pets.




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My item hasn't turned up. What do I do?


DPD delivery & further information, click here. Royal Mail Special Delivery Guaranteed service * track here. Royal Mail Signed For parcels are scanned at the start of the journey and also at the end. Input your parcel reference number using Royal Mail track & trace to view the scanned information which will appear as follows: Tracking Number: KB _ _ _ _ _ _ _ _ _ GB Your item has been posted at a Post Office. As you've used our Royal Mail Signed For service, the next update you'll see is after we've attempted to deliver. Updated on: < DAY - DATE - TIME > this is the date/time your parcel was handed over to Post Office counter staff & scanned. Accepted at Post Office: < POST OFFICE ADDRESS > NB. If you find that your parcel reference number is not appearing online, please check that you have input the number correctly or revisit the track & trace system in a few days for updates. Royal Mail are experiencing service delays due to the current pandemic. Non-delivery If your parcel information is still not available online and your parcel has not been received by the due date PLUS 10 business days (Mon-Fri), email info@greenplanetcandles.co.uk with details. A compensation claim can then be processed and a refund issued, or a replacement dispatched if the item is available. If payment was made by debit/credit card, it may take up to 5 business days for the refund to reach your account. Early claims cannot be processed so please wait the recommended time as your parcel may still be in transit and delivered by Royal Mail who are currently experiencing service delays due to the ongoing Coronavirus pandemic. * Due to ongoing staff shortages caused by the Covid-19 pandemic, Royal Mail have temporarily updated the Special Delivery Guaranteed service so will only guarantee next day delivery by 4pm rather than 1pm.




NHS Staff Discount


20% off all fragrance candles & wax melts (excluding SALE items & gift vouchers) when buying directly from Green Planet Candle Co's website. Our valued NHS staff need time to relax and unwind after a long shift and what better than lighting a fragrance candle or using one of our essential oil blend wax melts? Stress tends to come hand-in-hand with high pressured jobs, and the NHS is no exception. Long hours, varying shift patterns, constant pressure to perform at your best – it can really take its toll. And right now the NHS is under a mass amount of pressure due to COVID which is why Green Planet Candle Co is offering NHS staff a 20% discount. There is no minimum order but the discount excludes SALE items & gift vouchers. If you wish to purchase these items, please make a separate order. And remember, whether you're in ITU, admin, volunteer or surgeon, if you work for the NHS & can provide a photo of your NHS ID badge, you qualify! Use promo code NHS20 at checkout. Visit Terms & Conditions for further details.




How do I contact Green Planet Candle Co?


Send an email enquiry at any time or leave a message using the chat box (bottom right). Your message is important to Green Planet Candle Co. and you'll receive a reply at the earliest opportunity. Email: info@greenplanetcandles.co.uk Office Hours Monday to Friday 9am - 5pm (GMT) If you prefer to phone, please do so within the office hours stated above or leave a voice message and I'll get back to you as soon as possible. Tel: 07841 536061 Office closed Bank Holidays & weekends.




Can I order an item that's currently out of stock?


If you're unable to order because the item is out of stock, simply e-mail info@greenplanetcandles.co.uk (or complete the Contact Form) confirming your specific order requirements. If your chosen fragrance is available, I'll do my best to make your candle or wax melts to order.




Why has the wick changed shape?


You may notice the wick change in appearance as shown in the photograph. This is called a mushrooming wick. It is no cause for concern and can often be found in plant or vegetable-based wax candles. The mushroom may get quite large if you allow your candle to burn longer than the recommended time eg. no more than four hours continuously. The wax may also change to a slightly darker colour if allowed to burn for too long. The mushrooming occurs when the wax of your candle doesn't burn fast enough to keep up with the wick so the wick starts to absorb the wax which creates a build-up of carbon particles on the wick. It has no affect on the fragrance or the overall burn time of your candle. Fixing the mushroom is quite simple. Gently extinguish the flame taking care not to splash any wax. Allow the wax to return to a solid state and then trim the wick to 0.5cm. Use a wick trimmer for best results, or toenail scissors like these work perfectly well too!




Is Wax Natural?


It's easy to believe that candles made these days are all natural. The term 'natural wax' is used often to describe any type of candle that is not made from paraffin wax. However, wax is NOT natural, with the exception of beeswax, which is produced by honey bees. The ancient Romans are generally credited with developing the wicked candle that we know today. They would use rolled papyrus, dipped repeatedly in melted beeswax to create their candles. WHAT IS WAX? Wax is a flammable, carbon-containing solid that becomes liquid when heated above room temperature. In other words it’s the candle’s fuel. When a fragrance candle is lit, the wax melts, it is vaporised and combusted, which in turn produces heat and light. Almost any kind of oil can be turned into a wax, making plenty of choices for use in candles. Plant-based and/or vegetable-based waxes. The plant, legume or fruit that the wax is derived from may be natural (unless it's from GM crops), but the wax is not. Wax has to go through a refining/hydrogenation process in order to arrive at the finished product. Here's a list of the various types of wax used in candle-making: BEESWAX
This is the only type of wax that is naturally occuring. It is produced by honey bees. The wax is formed into scales by eight wax-producing glands in the abdominal segments of worker bees which it discards in the hive. Beeswax can be used to make all types of candles, including pillars, tapers, votives and containers. However, because beeswax has a natural fragrance of its own, it is not usually found in fragrance candles. NOTE: Beeswax is generally considered to be non-vegan because vegans consider that bees are exploited by the harvesting of the honey they produce and that the bee's health is sacrificed during this process. As with any topic, it's wise to complete your own research in order to determine whether or not you agree with a particular viewpoint. If you're interested in knowing more about beeswax and how it's produced, there are many informative articles to be found, including this one from Neve's Bees which goes into some detail about modern day beekeeing in the UK - Is Beeswax Vegan? COCONUT WAX Produced by pressing the oil out of the coconut meat which then goes through the process of hydrogenation. The refining process removes the coconut scent, while hydrogenation increases the melt point substantially to around 40ºC. It is then filtered and cleaned leaving 100% fully biodegradable wax. Coconut wax is a renewable, high yield crop - meaning less coconut fruits are needed to get a sizable amount of product. It is more expensive to produce than most other types of wax. MINERAL WAX (aka Paraffin wax) You'll find a plethora of high-end candle brands that use mineral wax. It sounds much nicer than 'paraffin' which is a by-product of petroleum refinement. It's one of the most popular choices for candles because it's cheap to produce. NOTE: Most paraffin used in modern day candle-making is non-toxic food-grade paraffin, so whilst it's not perfect for those wanting to lead an eco-friendly lifestyle, it is arguably just as clean-burning as any other type of wax. PALM WAX Palm wax, also called Carnauba wax and Brazil wax, is derived from the leaves of the carnauba palm (Copernicia prunifera), a plant native to and grown only in the north eastern Brazilian states of Piauí, Ceará, Maranhão and Rio Grande do Norte. The harvesting of these trees is responsible for mass deforestation across huge swathes of North Eastern Brazil. NOTE: Palm wax is often blended with different types of waxes in candle-making and is used to replace beeswax in vegan cosmetics. Further reading: Study makes case against 'sustainable' palm oil. RAPESEED WAX Rapeseed oil is harvested throughout the UK and Europe so offers a low carbon footprint. The bright yellow flowers of the rapeseed plant produce large amounts of nectar which is particularly loved by the bee. Rapeseed wax burns at a low temperature so fragrance evaporates gently from the wax pool rather than being burnt off at a high temperature, which also makes the aroma linger for longer. NOTE: Rapeseed oil production is not without its own faults. It has received bad press due to farming techniques using high applications of nitrogen fertiliser which is then released into the environment. This is NOT the type of rapeseed used by Green Planet Candle Co. SOY WAX Another very popular choice in candle-making today becauce it's sold to consumers as a natural, cleaner and more sustainable alternative to paraffin wax which, as mentioned in 'mineral wax' above, simply isn't true. Soy wax is widely used today because it's simple to melt down and mix with fragrance & essential oils. However, there is much controvesy with the soy industry in general and the increasing demand for soy globally. Read Question 6 | FAQs regarding the sustainability of soy. Is soy wax natural? No. Soy wax does not grow from the earth. Soy wax products are commonly described as '100% natural, made from hydrogenated soybean oil'. This is a marketing ploy. Soy has to go through a refining process, just the same as any other type of wax, so it is not a natural product. Soy wax is achieved through a mechanical process to separate the soybean matter from the oil. About 60 kg of soybeans are required to produce 10 kg of soybean oil. The oil is refined, bleached and heated to 140-220 degrees celsius in a hydrogenating machine. More than just soy goes into making soy wax, the wax is chemically distilled with hexane, bleached with chlorine, deodorized with boric acid and then hydrogenated.

Of course that's not to say that any other type of wax doesn’t also use a chemical process in production, but it's clear that soy wax is more than just a soybean from a plant. There may be some GM-free, smallhold farmers producing soy in certain areas but the majority of it is still produced in South America. And although improvements are being made to soy production, many faults still exist and the supply chain is a very complex one. Green Planet Candle Co uses a blend of coconut & rapeseed wax to produce candles & melts with low environmental impact. Refer to Question 6 | FAQs to learn more about the ethical business ethos of Green Planet Candle Co.




Are your products organic?


Green Planet candles and wax melts are not certified organic. They are made from a blend of biodegradable coconut & rapseeed wax that has low carbon-footprint. The rapeseed wax is free from any animal products and GMO markers, does not contain residual solvents and has not been tested on animals. Read more about the wax use by Green Planet Candle Co. in Question 6 | FAQs. Candles need to be made from a very high proportion of organic materials in order to claim they are truly organic. As far as The British Candlemakers Federation is concerned, candles should not be sold as 'organic' if only a proportion of the elements are organic certified. In addition, the Advertising Standards Authority state that an organic claim must be capable of being backed-up, so candles must be made following standard processes and using ingredients independently assessed and agreed by a certification body such as The Soil Association or OF&G Organic. For example, soy wax candles cannot be called 'organic' just because they are made from a crop of soya beans that have been grown without the use of fertilisers or pesticides. The manufacturer would have to prove that the ingredients and the process of extracting the soya bean oil and turning it into wax could meet a certification body approved standard. The British Candlemakers Federation advise against businesses making organic claims in the absence of full certification. There are very few UK suppliers of wax who are able to demonstrate it so if you wish to purchase 100% pure organic products, always look out for an approved logo or visit the Soil Association for further advice. Candles and/or wax melts which state 'made using organic ingredients' should be specific about which part of the candle contains organic ingredients ie. does the product contain just organic essential oils or is the wax also 100% organic? In addition, an organic certification should also be available on request.




Is it safe to put dried flowers in candles?


Dried flower petals certainly look pretty on the top of container candles don't they? But how many big candle brands have you seen that do this? Probably none - and there's a reason for that - the additional fire risk! Green Planet Candle Co avoids putting any embedded materials in candles because if the flower petals make their way into the melt pool (molten wax) and go anywhere near the flame, they can become a secondary wick and cause flare ups. You may have seen pillar candles in the shops with twigs, dried flowers, cinnamon sticks etc. embedded in the wax. So how do they get away with it? The simple answer is, by making the candle with a wick that is far too small to melt the wax all the way to the edge. This causes the candle to tunnel down. It's a huge waste of wax, but at least the embeds don't go anywhere near the flame. Dried flowers and petals are quite light and the wax is dense so they will more than likely float on the top of a container candle and cause flare ups. Selling this type of candle to the public is just a risk too far for Green Planet Candle Co. It is not illegal to sell indoor candles that include embedded materials and decorations. However, it is a legal requirement to be able to demonstrate 'due diligence' under General Product Safety Regulations 2005 (GPSR).





 
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